Blind Transfer

When performing a Blind Transfer, you do not speak with the party to whom you are transferring the call, but simply send the call to the intended transferee. This also may be referred to as unattended, or unsupervised transfer.

Drag and drop the session block to the contacts or buddy list contact that is to receive the transferred call. Once the desired contact is found, drop the call onto the contact. This may be done in minimized or expanded model.

-or-

Press the Transfer icon in the dial screen. Start typing the desired contact. Once found, click the transfer icon to complete the transfer.

Attended Transfer

In an attended transfer, you speak to the party to whom you are transferring the call prior to the transfer. This may also be referred to as attended, or supervised transfer.

Call the first party.

{lace the first party on hold by pressing the hold button on ZAC or simply call another user.

Call the second party

To transfer the call:

drag and drop the session control block to the recipient’s address book or buddy list contact.